The problem with service consulting

Consulting has traditionally been associated with providing advice and solutions to businesses, but it has recently acquired a bad reputation. Companies have become wary of consultants who come up with too-good-to-be-true solutions that ultimately do not solve the company’s problems or add any value. It is time for consulting to regain its credibility by helping... Continue Reading →

7 ways to improve your customer service

"Life is for service " Fred Rogers PS: Yes, I started this blog post with an ambiguous quote, cause apparently that is something people always find appealing to see. Customer Service is one of the most important, powerful and critical areas in every company. "Customer service is the support you offer your customers — both... Continue Reading →

Specialization in sales is everything

I was watching a training session these days given by Aaron Ross, one of the strategist that changed the way sales force operated, allowing a growth of 300% in the next 12 months. What did he do? Before, Salesforce and the vast majority of companies with dedicated sales teams, were operating having one SDR doing... Continue Reading →

Launching a product – Part 1

There exist a lot of frameworks on how to launch a product, but not so many explaining and detailing on how to build it and launching it. I will detail down how we moved from the part of an abstract idea, to the validation and to the go-to market strategy, until the final conclusion of... Continue Reading →

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